Terms & Conditions

Thank you for visiting the website of the Oral Health Foundation.

Below contain the Terms and Conditions which are set by the Oral Health Foundation for their online services - these terms take immediate effect from the time of your first visit to the Site. By using the Oral Health Foundation's website, you accept these Terms and agree to abide by them. If you do not accept these Terms, do not use this Site and/or contribute to www.dentalhealthshop.org user-generated content.

Checking these Terms regularly is advised as the Oral Health Foundation has the right to, and may, change these terms on occasion. Your continued use of the Oral Health Foundation's website will be deemed an acceptance of the updated or amended terms. An updated version of the terms will appear right here, although, changes to the Terms and Conditions will be flagged up on more prominently on the Site for your attention.

1. About us

1.1. This Site is owned by the Oral Health Foundation, a company registered in England under company number 1027338, with a registered office at Smile House, 2 East Union Street, Rugby, Warwickshire, CV22 6AJ, United Kingdom. Our Charity number is 263198 and our VAT number is 366046156. You can contact us at the following email address: mail@dentalhealth.org.

2. Use of Oral Health Foundation's intellectual content

2.1. While navigating around www.dentalhealthshop.org you agree to use the facility only for lawful purposes, and in a way that does not violate the rights of, hamper or hinder anyone else's use and enjoyment of the Oral Health Foundation's website. Forbidden behaviour includes harassing or causing distress or nuisance to any person, submitting obscene or unpleasant content or disturbing the normal flow of dialogue within the Site.

2.2. You may view the content available on the Site for personal non-commercial use. You may occasionally print individual web-pages on the Site for your private non-commercial use, provided that such printing is not substantial or systematic and our trademarks and copyright and trade mark notices are not removed.

2.3. You must not use all or any part of our Site or the contents on it for commercial purposes without our permission.

2.4. Unless otherwise stated in these Terms, you must not (whether directly or indirectly) copy, download, store, make available, distribute, sell or offer to sell all or any part of the content or Site, or download or otherwise copy files or data from the Site to make or populate a database or publication of any kind whatsoever. If you require any further information on permitted use, or a licence to republish any part of the Site (or any content), please email us at mail@dentalhealth.org or contact us by telephone on (44)1788 546 365.

3. Registration

3.1. In order to access certain features of the Oral Health Foundation's website you will need to undergo a short registration process, by entering some personal information and then a password. The details you submit to the Oral Health Foundation must be accurate, complete and up to date. It is your responsibility to update your user account immediately with any changes to the information provided.

3.2. Your registration is personal to you and you are responsible for maintaining the confidentiality of your password and User ID. You shall be responsible for all use of the Site made by anyone using that password and User ID. Any unauthorised use of the Site and/or of your password and User ID should be notified to the Oral Health Foundation immediately.

3.3. To register and/or submit material such as comments to this Site you must be at least 16 years old. If you are under the age of 16, please seek approval from your guardian before participating in the user-generated areas of the Site.

3.4. Only one registration per person is allowed. Multiple accounts by way of any one user are forbidden, as is attempting to impersonate another person.

4. User-generated content

4.1. The Site contains product reviews that allow user-generated content and dialogue between registered users, general Site visitors and the Oral Health Foundation itself. The Oral Health Foundation does not control and is not responsible for the information and/or content posted on user-generated ("User Content") areas but reserves the right without reference to any third party to delete, move or edit any User Content or part thereof. It is a condition of your access to the Site and to the user-generated areas in particular that you waive all rights (legal, moral or otherwise) to any User Content.

4.2. As the account holder, you are solely responsible for what you submit in these User Content areas and therefore must comply with any additional rules which could, on occasion, be issued at particular locations within the user-generated areas. In particular, you may not within these user-generated areas:

(i) Post, publish or link to any information or messages which are obscene, defamatory, threatening, degrading or which infringe copyright or any other rights of any third party or which are otherwise unlawful;

(ii) Post, publish or link to any information obtained in breach of confidence or which is otherwise contrary to applicable law or regulation;

(iii) Post, publish or link to any advertising or promotional material or any chain e-mails, "spam" or mail bombs;

(iv) Impersonate any person, company, group or entity or misrepresent a relationship to or with any of the same;

(v) Post or publish any information or messages containing a virus or other harmful component;

(vi) Collect or store other users' personal data; or

(vii) Prevent or restrict the use of the Site and the user-generated areas by other users.

4.3. The majority of user content posted on www.dentalhealthshop.org is created by members of the public. The views expressed are theirs and unless specifically stated are not those of the Oral Health Foundation. The Oral Health Foundation is not responsible for any content posted by members of the public on the Site or for the availability or content of any third party sites that are accessible through the Site.

4.4. By accessing the user-generated content, you agree to indemnify and hold harmless on demand the Oral Health Foundation from all claims, costs and expenses (including legal and other professional fees) which the Oral Health Foundation might suffer arising out of any of your User Content.

4.5. You hereby agree to grant the Oral Health Foundation a non-exclusive, perpetual, royalty-free licence to use, reproduce, modify, licence all or part of your User Content, including licensing third parties to use the same.

5. Linking

5.1. You may create a link from your web site to the home page of the Site provided that you do not link to the Site from any site containing obscene, defamatory, threatening or degrading material or material which infringes the intellectual property or other rights of any third party or which is otherwise unlawful. Likewise, linking to an internal or subsidiary page of the Oral Health Foundation's Site, located one or several levels down from the home page ("Deep Linking") is permitted in accordance of section 5.2.

5.2. Upon linking to this Site in line with these Terms and Conditions, the Oral Health Foundation shall grant you a non-exclusive, non-transferable, royalty-free licence to use the www.dentalhealthshop.org trademark, solely for the purposes of providing an underlined, textual link from your web site to this Site. No other use of the dentalhealth.org trademarks or name is permitted without the express prior written permission of the Oral Health Foundation.

6. Links to external sites

6.1. The Oral Health Foundation website contains links to other sites provided by sponsors, manufacturers of accredited products and other independent third parties. The Oral Health Foundation will not be held responsible for content shown on these sites and will not be a party to, or responsible in any way for, any arrangements regarding goods or services available from such external sites.

6.2. This Site could also feature external links on the parts of the website that involve user-generated content. The house rules regarding linking can be read above. Those links that remain relevant as a source and therefore continue to be accessible on the Site are not the responsibility of the Oral Health Foundation, nor is the content which can be found on them.

7. Online shop

7.1. All prices are in £ sterling. We reserve the right to change any advertised price before you place an order. Prices are subject to alteration without notice.

7.2. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

7.3. UK Postage and packing is charged at £3.30 for one unit, 2-3 units £6.60 over four units £8.80.

(i) Unfortunately, we cannot accept online orders from overseas customers - this is due to the difficulties in accessing the shipping costs to a specific order. If you do choose to order overseas then we are obligated to charge you for two transactions, the first, for the original order and a second transaction to cover any further delivery costs.

(ii) Overseas customers can either order by telephone on +44 1788 539 793 or by email at order@dentalhealth.org.

7.4. Despatch will normally be within 2 working days of receiving the order.

7.5. Payment can be made by any major credit or debit card, although, the Oral Health Foundation does not accept American Express or Diners JCB. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

7.6. The Oral Health Foundation cannot be held liable for items delayed in the post. In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 21 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 48 hours of receipt.

7.7. The Oral Health Foundation's shop is bound by the laws of England and Wales. Therefore, the two main statutes, the Distance Selling Regulations 2000 and the Sale of Goods Act 1979 are strictly adhered to at all times.

The Sale of Goods Act 1979 is the main piece of legislation helping buyers to obtain redress when their purchases 'go wrong'. The Distance Selling Regulations were passed to protect consumers when they shop online or enter into other contracts at a distance from the supplier. The key points include:

(i) Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind - such as a cancellation charge or a 'restocking' fee.

(ii) Under Sale of Goods, if the goods are poor quality, unfit or not as described, you may be eligible for an immediate refund, although no definitive timescale is mentioned beyond 'reasonable time'. Under a distance selling contract, your 7 day cooling off period entitles you to a refund within 30 days

(iii) The supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals.

(iv) The goods must be delivered within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to do this, they must inform you before the end of the 30 day deadline. They may offer you an alternative date for delivery, but you are under no obligation to accept and can ask for a full refund.

(v) The supplier is under obligation to ensure the goods are well protected while they are in transit. The supplier must also make sure the delivery company/courier are aware that the goods are fragile or if they are to be kept or carried in a certain way. If they do not, they will be liable for any damage occurred in transit.

With some items you will be asked to inspect the goods there and then and sign a form to say that they have arrived in satisfactory condition.

(vi) With this in mind you will have a 7-day cooling off period, during which time you can cancel the contract and get your money back in full. However, only returned goods that have been damaged will be subject to the FREEPOST address. If you simply change your mind you will be required to pay any subsequent delivery charge. Although many retailers will request products to be returned in a saleable condition in their original packaging, they cannot make it a condition of giving you a refund.

7.8. VAT will be charged where applicable.

7.9. Liability will not be accepted by the Oral Health Foundation for damage incurred through the improper use or misuse of products.

8. Card payment security

8.1. The Oral Health Foundation views your online security at the utmost importance and makes every effort to ensure our transaction process is safe and that your personal information is secure.

8.2. The Oral Health Foundation will never e-mail or call you to ask you to disclose or verify your account password, credit card or bank account number. You should only give out this information when you contact the Oral Health Foundation directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your user password or personal or banking information, disregard the request and report the incident the Oral Health Foundation for investigation.

9. Your personal information

9.1. The use of your personal information will be strictly met to in accordance with our Privacy Policy.

10. Terminating or freezing your account

10.1. The Oral Health Foundation has the right to suspend, terminate or prevent your registration at any time when you have been found to be in a breach of these Terms and Conditions.

10.2. In those cases where we take action to suspend or terminate your user account, you must not attempt to re-register or submit content via another person's account, without our knowledge and permission.

10.3. The length of time which an account may be inactive will be solely dependent on the circumstances of the original ban.

11. Jurisdiction and application of the law

11.1. These Terms and Conditions are governed by the law of England and Wales. The laws of the State will have absolute jurisdiction over any dispute relating to these Terms and Conditions, as well as the aforementioned Privacy Policy.

11.2. Please do not endanger yourself or others by taking any unnecessary risks or break any laws when conducting yourself the on Oral Health Foundation's website.